Account Manager

• Protect and grow revenue by partnering with clients to help them achieve their goals and maximise the value of Veremark’s solutions
• Act as the voice of the customer and drive continuous improvement across the business
• Cultivate, sustain, and expand relationships with new and existing clients
• Assess client needs, identify areas for enhancement, and find growth opportunities
• Listen to client feedback and advocate internally
• Manage client accounts strategically
• Schedule and conduct client review meetings and calls
• Identify upsell and cross-sell opportunities
• Collaborate with the sales team to generate new business and expand accounts
• Handle contract renewals
• Conduct regular account reviews and support adoption of new solutions
• Use HubSpot, Monday, Power BI, Slack, and the Operations portal for revenue planning, order monitoring, and communications
• Maintain comprehensive documentation of client correspondence
• Address escalations and resolve complaints
• Monitor industry trends and maintain knowledge of company products and services
• Communicate with clients, prospective clients, external parties, service providers, and stakeholders
• Follow internal controls, company policies, data privacy laws, and external regulations
• Perform ad hoc tasks and projects as assigned

• Experience of working within background screening
• Experience building effective external relationships
• Proactive mindset focused on client success
• Strong problem-solving and initiative
• Objection handling and negotiation skills
• Account/Client management experience
• Excellent interpersonal and communication skills
• Confidence and professionalism in presentations

• Employees can work remotely