Senior Case Manager – Personal Injury

• Support plaintiff personal injury cases from intake through resolution under attorney supervision
• Apply expert knowledge of the bodily injury claims process
• Manage an average caseload of 80 to 120 personal injury cases
• Meet or exceed settlement and treatment goals while adhering to case lifecycle timelines
• Manage insurance communications, medical treatment coordination, and claim management
• Coordinate with clients, medical providers, insurance carriers, and attorneys
• Maintain accurate, complete, and current case documentation and activity records in Litify
• Assist with case-related activities and legal support functions under attorney supervision
• Communicate with clients in English and Spanish as needed
• Monitor claim status and follow up on outstanding items to prevent delays and advance resolution
• Ensure compliance with firm procedures, documentation standards, and case management best practices

• Minimum 2 years of recent experience in plaintiff personal injury case management
• Experience handling personal injury claims, including no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims
• Experience working in a plaintiff personal injury law firm
• Fluent in English and Spanish
• Strong organizational, communication, and case management skills
• Ability to work independently and manage a full caseload in a remote environment
• Prior experience using Litify or Salesforce preferred
• Contractors must supply their own equipment and workspace
• Windows computer: Windows 11, Intel i5 (8th generation or newer) or equivalent, 16 GB RAM, 256 GB SSD; or Mac: macOS 14 (Sonoma) or newer, Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD
• Device must be used solely by the contractor
• Internet: 30 Mbps download and 15 Mbps upload minimum, latency under 100 ms, private password-protected network; public Wi-Fi is not permitted
• USB noise-cancelling headset with microphone
• Webcam capable of clear video
• Full-disk encryption enabled, automatic security updates enabled, screen lock after no more than 10 minutes idle, and active endpoint protection software
• Applicant data must be stored only in firm-designated systems, never on personal cloud storage or local drives
• Must submit resume in English

• Remote work
• Independent contractor engagement
• Flexible remote work environment
• No employee benefits are provided; specifically, no paid time off, healthcare, retirement, or other employee benefits
• Contractor supplies own equipment, software, internet connection, and workspace