Consultor/a Salesforce Service Cloud Voice, Mid Level – AWS

• Design and implement Salesforce Service Cloud Voice (SCV) solutions on AWS Amazon Connect
• Configure AWS Contact Flows, IVR, omnichannel routing, queues, and agent profiles
• Customize the Service Console, including Omni-Channel, Voice Call objects, and CTI connectors
• Work with the functional team to translate business requirements into scalable voice solutions
• Participate in integration testing, call-quality optimization, and N2/N3 technical support

• Minimum 3 years of experience in the Salesforce ecosystem, preferably in Service Cloud projects
• Practical experience implementing Service Cloud Voice with AWS Amazon Connect
• Experience configuring Amazon Connect
• Knowledge of AWS Lambda functions for CTI
• Knowledge of IAM permissions and CloudWatch
• Proficiency in Omni-Channel, Lightning App Builder, Flow Builder, and Service Console management
• Experience or knowledge of Salesforce Service Cloud Voice for Bring Your Own Telephony (BYOT) is valued
• Demonstrable experience integrating Salesforce with other CTI providers, including Genesys Cloud, Five9, Talkdesk, Air Call, and Cisco, is valued
• Salesforce official certifications such as Service Cloud Consultant or AWS certifications such as Cloud Practitioner / Solutions Architect are valued

• 100% remote work
• Flexible working hours
• 22 days of vacation + 2 personal days
• Company-provided training and career development plan
• Access to relevant industry events and conferences
• Permanent contract
• Stability and positive work environment
• Competitive salary
• Access to company group benefits
• Flexible compensation and additional benefits