Junior Network Support Specialist

• Provide first- and second-line support for network and connectivity-related issues
• Assist with troubleshooting LAN, WAN, and Wi-Fi connectivity problems
• Perform basic configuration and support of network devices under supervision
• Support Aruba and Cisco network environments, including switches, access points, and routers
• Monitor network performance and report issues to senior engineers
• Escalate complex or critical network incidents appropriately
• Maintain accurate documentation of incidents, resolutions, and procedures
• Follow security policies and IT best practices

• Junior-level understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Basic knowledge of wired and wireless network troubleshooting
• Familiarity with enterprise IT environments
• Ability to follow technical procedures and documentation
• Strong communication skills and a customer-support mindset
• Exposure to Aruba and/or Cisco networking equipment preferred
• CCNA, CompTIA Network+, or similar certifications preferred but not mandatory
• Experience with IT ticketing systems and monitoring tools preferred
• Basic awareness of network security concepts preferred

• Entry-level opportunity to build hands-on networking experience
• Mentorship and learning opportunities with senior network and IT staff
• Exposure to enterprise networking technologies
• Competitive compensation based on experience
• Remote work: telecommute/work remotely 100% of the time