Team Lead, Payment Implementation

• Oversee the Payment Implementation Team translating customer documents and requirements into payable activities within payment platforms
• Ensure service level agreements are met, quality controls are in place, and mitigation measures are established
• Directly manage team members and monitor individual performance metrics
• Manage the implementation queue and assign priorities to meet SLA requirements
• Review unique payment requests and large-scale updates for feasibility
• Serve as a client and internal Operations escalation point
• Support Relationship Management with customer engagement, resource and capacity planning, escalations, metrics, and reporting
• Collaborate with Project Management on prioritization, resource planning, and subject-matter-expert support
• Ensure process compliance and audit-ready documentation
• Verify interpretation of contracted terms and rates
• Develop and monitor controls across Implementation and Verification Teams
• Establish and enhance auditing and monitoring checklists and procedures
• Coach and develop team members through one-on-one and team meetings
• Maintain and deliver training programs
• Identify clinical-trial industry trends and therapeutic and country-specific payment nuances
• Define and enforce output, accuracy, workflow tracking, and reporting parameters

• Bachelor’s Degree or equivalent work experience and/or training
• Minimum of 4 years contract management or payments related experience within pharmaceutical or CRO preferred
• Foundational background in global clinical trial design, contracts and budgets
• Strong experience with Microsoft Excel required
• Strong leadership skills required
• Ability to challenge and improve existing practices and develop new practices to address gaps
• Excellent analytical, organizational, interpersonal, and time management skills

• Flexible working hours
• Career development opportunities
• Exposure to the latest technologies
• Modern office space with comfortable work spaces, collaborative gathering areas, and modern technology
• Robust benefits package
• Meal tickets
• Subscription from Romania’s top healthcare provider
• Fitness stipend
• Competitive salaries with bonus plans