Virtual Scheduling & Referral Coordinator

• Monitor and work incoming new patient referrals assigned through eClinicalWorks, including referrals received through the integrated fax workflow
• Review referral documentation and attachments for completeness
• Create new patient accounts in eClinicalWorks when necessary
• Enter patient demographics, insurance information, referring provider information, and other required details
• Identify missing or incomplete referral information and communicate unresolved issues to the appropriate team member
• Contact new patients to schedule initial appointments
• Schedule patients with the appropriate provider, location, appointment type, and timeframe
• Follow up with patients who do not respond to initial scheduling attempts
• Document patient contact attempts and scheduling activity in eClinicalWorks
• Maintain an organized referral workflow
• Provide centralized scheduling support for three Virtuous Pain Centers locations
• Schedule and reschedule established patient follow-up appointments
• Review provider schedules and identify appropriate appointment availability
• Schedule Creyos-related appointments according to scheduling guidelines
• Assist with filling appointment openings and reducing gaps in provider schedules
• Escalate unresolved scheduling issues to the appropriate team member

• Previous experience in medical scheduling, referral coordination, medical reception, or healthcare administration
• Hands-on experience with eClinicalWorks (eCW) is strongly preferred
• Strong understanding of patient scheduling workflows
• Experience reviewing and entering patient demographic and insurance information
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to manage multiple referrals and scheduling requests without losing track of pending items
• Comfortable communicating directly with patients by phone
• Ability to work independently in a remote environment
• Strong computer skills and ability to learn and follow established workflows
• Previous experience coordinating new patient referrals is preferred
• Experience working with specialty medical practices is preferred
• Experience scheduling across multiple providers or locations is preferred
• Familiarity with insurance information and referral requirements is preferred
• Experience with high-volume patient scheduling is preferred
• Previous experience with centralized scheduling teams is preferred

• Full-time employment
• Remote work
• Monday–Thursday, 7:00 AM–5:00 PM PST work schedule