Enterprise Account Manager

• Manage a territory of existing enterprise-level customer accounts throughout Japan
• Maintain frequent contact with customers to uncover opportunities, encourage upgrades, and cross-sell services
• Track expiring accounts and ensure renewals upon expiration
• Develop strong relationships with new and existing accounts
• Handle escalations, including unresolved billing or support issues
• Schedule appointments with outside sales for product demonstrations and additional service interest
• Keep account contacts updated in the CRM system
• Educate new contacts about 11:11 Systems products
• Schedule and conduct online presentations and demonstrations
• Manage and track sales activities in the CRM system
• Collaborate with colleagues consistently with 11:11’s Code of Business Ethics and Company Values
• Handle company data according to data handling agreements, procedures, and policies
• Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements
• Perform additional duties as assigned

• Bachelor’s degree required
• 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software
• Strong communication and organizational skills
• Salesforce.com experience
• Dynamic, adaptable, and proactive with an entrepreneurial spirit
• Excellent interpersonal, verbal, and written communication skills; customer service skills are key
• Native bilingual abilities in Japanese-English required
• Must be legally eligible to work without visa sponsorship
• Ability to perform each essential function satisfactorily
• Reasonable accommodation may be made for qualified individuals with disabilities