Manager, Alumni Engagement – Operations

• Own the alumni communications calendar and plan multi-channel outreach through Slack, email, SMS, and LinkedIn
• Write and launch campaigns, including copy, audience segmentation, cadence, forms, and follow-up tracking
• Manage the alumni Slack community and LinkedIn network
• Run outcomes and profile-update campaigns collecting placement data, resumes, and LinkedIn profiles
• Partner with coaches on newly placed alumni and contributor stories
• Design, build, and maintain automation systems for alumni and coach operations
• Build with Google Apps Script, the Slack API, Connected Sheets, and no-code tools
• Engineer reliable workflows with testing, validation, run logs, safe-failure logic, and manual overrides
• Write maintainer documentation for operational systems
• Build and own AI-powered workflow steps including resume review, message drafting, and response triage
• Maintain BigQuery datasets and views for alumni operations
• Connect warehouse data to Sheets, Tableau, and Hex and own outcomes and coach-performance dashboards
• Maintain data quality by validating ingestion, resolving duplicates, and synchronizing records across systems
• Produce recurring and ad hoc analyses of alumni support and placement trends
• Manage day-to-day operations for contracted career coaches
• Coordinate professional development session facilitation
• Build employer-partner candidate pipelines and deliver shortlists
• Maintain project trackers and team playbooks

• 2+ years in program operations, alumni relations, career services, community operations, or operations analytics, ideally in education, workforce development, or a high-volume learner environment
• Strong SQL and hands-on experience with a cloud data warehouse (BigQuery preferred)
• Scripting ability in Google Apps Script/JavaScript or Python
• Comfort working with REST APIs
• Excellent written communication, with a track record of messaging that drives action, and judgment about tone, timing, and audience fatigue
• Ability to manage many concurrent workstreams across internal teams, contracted coaches, and external partners
• A builder's mindset: notice repetitive work, propose systems, and document them for others
• Hands-on experience applying AI tools such as Claude, ChatGPT, or Gemini to operational work, with judgment about where human review is needed
• Experience with Tableau or Hex, Typeform, Airtable, Notion, and an ATS/CRM such as Recruit CRM (preferred)
• Familiarity with Amazon Career Choice or similar employer-funded upskilling programs (preferred)
• Experience coordinating contractor or vendor teams (preferred)
• Working hours compatible with the EST time zone

• Insurance or subsidies based on country
• Unlimited Time Off
• Company-paid holidays
• Official company-wide week long holiday for the last week in December
• Access to free data skills training through our programs
• Remote work arrangement
• Flexible working hours compatible with the EST time zone