Senior ServiceNow Consultant – Financial Services

• Design and configure ServiceNow modules for banks and insurers, including tables, relationships, and lifecycle attributes
• Translate business and logical enterprise data models into technical implementations within the ServiceNow platform
• Design and implement integrations and APIs with adjacent systems such as ADOIT, Archer, and OneTrust
• Analyze processes and identify opportunities for automation and optimization
• Develop tailored solutions
• Lead workshops and projects from concept through implementation
• Explore AI, GenAI, and intelligent automation solutions
• Take responsibility for workstreams, projects, and client relationships, depending on experience
• Moderate architecture and design workshops at the Senior Consultant level
• Collaborate with the Financial Services Transformation Team to support international insurers, reinsurers, and banks across the DACH region

• University degree in business informatics, computer science, business administration, finance, or a comparable field
• Extensive experience as a ServiceNow Consultant or Architect
• In-depth knowledge of the ServiceNow Common Service Data Model (CSDM)
• Knowledge of established data governance management methodologies
• Experience defining critical data elements and implementing data quality and validation rules
• Understanding of service data modeling and requirements for data consistency, referential integrity, and identifier management across different systems
• Ability to communicate technical architecture decisions clearly and bring together stakeholders at management, business, and IT levels
• Relevant ServiceNow certifications such as CSA, CIS, CAD, or ideally CTA
• Experience in the financial services sector
• Excellent German and English language skills
• Flexibility and willingness to work on national and international projects

• Personal Growth Model and Coaching & Leading approach, with comprehensive support for long-term development and day-to-day work
• Academy offering further training and certification courses
• Comprehensive AI upskilling through DataCamp and internal initiatives
• Individual coaching
• Flexible career model and Fluid Company approach
• Mobile Work Policy: work from home or from one of the offices in Germany
• Mobile Work Abroad: work remotely for up to 50 days per year from EU countries, the UK, Norway, Iceland, Liechtenstein, or Switzerland
• 30 days of annual leave
• Additional leave days for special family circumstances
• Various sabbatical options
• Fixed monthly mobility budget
• Powerdays for charitable engagement
• Employee networks such as the Women’s Network
• Regular employee surveys through Great Place To Work
• Company events
• Internal fitness groups
• Corporate Benefits program
• Fixed and performance-based compensation
• Regular salary benchmarking against external market studies, including a focus on gender pay equity
• EGYM Wellpass discounts
• Exclusive corporate shopping discounts
• Employee Stock Ownership Plan (ESOP)