Client Success Manager

• Manage your own dedicated portfolio of clients and build long-term, personal relationships
• Proactively engage with clients and provide forward-looking support
• Advise clients on software applications related to online marketing
• Respond to client questions in writing, by phone, and through various communication channels
• Capture and verify feature requests and bug reports, then forward them to the development team in a structured manner
• Identify opportunities for improvement and challenges arising from client interactions and share them with the team
• Represent Digistore24 at VIP client events, business lunches, and trade shows
• Support clients with technical questions about APIs, upsell flows, and split tests
• Investigate product approval and technical issues and coordinate solutions with clients and internal teams
• Advise clients on entering new markets
• Monitor clients’ social media activity and strengthen relationships through regular comments
• Participate in team calls and learn how to use new tools and technologies

• At least two years of experience in client support or customer success
• Strong communication skills and precise, audience-focused communication
• Ability to explain complex topics clearly, both in writing and verbally
• Solutions-oriented approach to handling conflicts
• Fluent German and English
• Structured, reliable, and self-directed working style
• Ability to prioritize tasks and work effectively from a home office
• Willingness to follow current industry trends and independently learn about new topics
• Basic knowledge of HTML and CSS is a plus
• Experience in online marketing is a plus
• Flexibility to attend occasional late client meetings
• Ability to analyze and resolve technical issues
• Willingness to communicate via email, phone, voice messages, WhatsApp, and social media

• 100% remote: work permanently from home
• Permanent employment available in many European countries
• Work from outside the EU for up to 170 days per year
• Use coworking spaces for up to three days per week
• 30 vacation days based on full-time employment
• Flexible working hours
• Individual professional development and on-the-job learning
• Flat hierarchies and short decision-making processes
• Autonomous, results-oriented teams
• Modern equipment
• International, collaborative culture
• Team lunches with Lieferando credits
• Team events across Europe
• Personal development support and monthly one-on-one meetings
• Work without a dress code and on an equal footing