Project Assistant Supervisor

• Oversee the m360 Project Assistants team
• Assist with recruitment of projects to maintain KPIs and other goals
• Manage Project Assistants in delivering projects internally against specifications and goals
• Ensure tasks are completed on time and work quality is maintained
• Ensure effective communication between Project Assistants and panel members
• Assign projects and manage workload distribution
• Monitor projects for recruitment opportunities
• Manage, mentor, train, and support Project Assistants through day-to-day direction and KPI tracking
• Ensure adherence to recruitment procedures and quality standards through coaching, work reviews, and routine audits
• Oversee recruitment activities across assigned quantitative and qualitative projects
• Apply recruitment methods, M3 platforms, audience tools, emailing tools, and reporting resources
• Monitor project reports and recruitment progress
• Coordinate communication between internal departments
• Support new initiatives, process updates, recruitment guidelines, recruiting-source identification, and continuous improvement efforts

• Bachelor’s degree or equivalent work experience preferred
• Relevant coursework in market research or healthcare preferred, but not required
• Minimum 2 years of experience in Market Research, preferably in recruiting, sampling or fieldwork
• Experience managing employees preferred
• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills, including Advanced/Intermediate Excel
• Quick learner of new technologies/software
• Strong critical thinking skills and initiative to improve skills and troubleshoot proactively
• Ability to work autonomously and in a team environment
• Ability to meet study-specific and departmental objectives
• Self-motivated and able to reprioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail, and ability to multitask
• Comfortable with change and able to derive opportunity from uncertainty
• Must be willing to work in US shift hours
• Video/camera must be on for all virtual calls, including team meetings, one-to-ones, interviews, training sessions, and client- or candidate-facing calls
• Required to comply with ISO 20252:2019 and ISO 27001 standards

• Employees can work remotely
• Video/camera-on alternative arrangements may be available where required, handled confidentially through Human Resources