Spanish-Speaking Customer Success Agent

• Handle customer inquiries in Spanish and English through email, live chat, and social media
• Support customers with orders, shipping, returns, refunds, subscriptions, and complaints
• Retain subscribers by understanding concerns and preventing avoidable cancellations
• Follow SOPs and brand guidelines while using judgment to find appropriate solutions
• Escalate complex cases
• Maintain accurate customer records
• Encourage satisfied customers to share genuine reviews
• Work rotating shifts to support customers 24/7

• Fluent Spanish (C1/C2 or equivalent) with excellent written communication skills
• Professional English (B2 or higher) for internal communication and customer support
• At least one year of customer support experience
• Experience with DTC, subscription, or supplement brands is a plus
• Reliable availability for agreed rotating shifts, including some nights and weekends
• Flexibility to adjust working hours based on customer-support coverage needs
• Stable internet, a backup connection, and a quiet workspace
• Clear, friendly, and professional written English
• Calm and proactive problem-solving
• Ability to take ownership and communicate clearly under pressure
• Ability to work independently without constant supervision
• Must provide a working link to a short 2-minute video in Spanish introducing yourself and sharing relevant customer support experience

• Flexible part-time schedule with rotating shifts based on 24/7 coverage needs, including some nights and weekends, with shifts agreed in advance
• Starting rate: $5 per hour
• Performance bonuses based on individual and team results
• Paid trial with opportunity to continue in a long-term part-time role
• Potential for increased hours and responsibilities
• Career growth with a fast-growing international eCommerce brand