Business Support – Operations Specialist

• Proactively investigate routine issues, identify practical solutions, and follow agreed processes through to completion.
• Support monthly team huddles and recurring business activities by gathering information and preparing meeting packs, presentations, and supporting materials.
• Plan, track, and follow through on recurring initiatives.
• Maintain visibility of priorities, actions, deadlines, and deliverables.
• Coordinate day-to-day business administration and operational activities.
• Identify opportunities to improve administrative processes, workflows, and business efficiency.
• Triage confidential support-hotline enquiries and direct them to the appropriate internal consultant.
• Monitor and manage the general company inbox.
• Respond to, action, or escalate enquiries promptly.
• Provide client and stakeholder support and prepare, format, organise, and distribute client documentation.
• Support implementation and ongoing administration of the CRM, including data quality and database maintenance.
• Maintain accurate business databases and complete data cleansing.
• Use AI and digital tools to improve administration, efficiency, workflows, templates, and processes.
• Own and organise the internal Google Drive and central business resource library.
• Convert suitable client resources into reusable internal templates and materials.
• Prepare and format internal and client-facing documents.
• Execute marketing activities, schedule and publish supplied social media, newsletters, blogs, and communications.
• Create and update Canva tiles and branded materials.
• Support business development through LinkedIn connection, follow, engagement, and lead-generation workflows.
• Provide executive assistance, including inbox, diary, meeting, travel, accommodation, merchandise, client-gift, and general administrative coordination.
• Provide ad hoc support to the wider team.

• 5+ years of relevant professional experience in business administration, business support, operations coordination, executive assistance, or a comparable role.
• Bachelor's degree in Business Administration, Management, Communications, Marketing, or a related field, or equivalent relevant experience.
• Demonstrated experience managing multiple workstreams and taking ownership of recurring processes.
• Excellent organisational, prioritisation, and time-management skills.
• Ability to manage competing priorities reliably across multiple areas of responsibility.
• Strong written and verbal English communication skills.
• Professional and service-oriented approach when dealing with clients and stakeholders.
• Strong attention to detail and professional document formatting skills.
• Experience managing documents, digital filing systems, databases, and shared resources.
• Proficiency with Google Workspace.
• Experience with CRM systems, including maintaining records and supporting data quality.
• Experience maintaining databases and completing data cleansing.
• Comfortable supporting prepared social media, newsletter, blog, and lead-generation activities.
• Confidence using AI tools to support productivity, content preparation, formatting, and process improvement.
• Comfortable using Canva or similar design tools to create polished, on-brand materials.
• High level of discretion and sound judgement when handling confidential or sensitive information.
• Proactive, resourceful, and solutions-focused approach.
• Ability to investigate routine issues independently and recommend an appropriate way forward.
• Ability to work effectively within a remote and geographically distributed team.
• Strong ownership and accountability for assigned processes.

• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
• Work-life balance
• Genuine caring Leadership Team
• Competitive salary package