Field Service Engineer

• Provide technical support to customers by phone and email
• Troubleshoot technical issues on-site
• Carry out service and repair activities, including evaluation of malfunctioning instruments
• Coordinate and perform on-site repairs and preventive maintenance according to established procedures and standards
• Create and maintain service reports for customer visits in the CRM system
• Communicate and collaborate with Applications, Helpdesks, and Service Administration teams
• Perform CRM service-module administrative tasks
• Ensure support tickets and service orders are correctly registered and maintained
• Manage inventory, spare parts, and tools
• Maintain and calibrate advanced measurement and analytical instruments
• Provide users with advice and training

• A degree in Engineering, Electronics, or an equivalent technical qualification
• Experience in servicing laboratory or analytical instruments is an advantage
• Ability to work independently
• Strong commitment to customer satisfaction
• Good administrative skills
• Ability to work accurately with the CRM system
• Strong technical, analytical, and problem-solving skills
• Willingness to travel throughout the Netherlands and occasionally to headquarters for technical training
• Fluency in both Dutch and English
• Ideally based in the central region of the Netherlands
• A valid driving licence

• Competitive salary plus commissions
• Company car
• Opportunity for professional growth within the Anton Paar organization
• Work with state-of-the-art technologies in a dynamic, international environment