IT Service Design Lead, 12 Month Contract

• Shape the service design and change approach for priority IT initiatives
• Partner with Service Operations to map support readiness and improve IT request pathways and the service catalogue
• Support rollout of Security roadmap initiatives by translating technical requirements into practical guidance
• Establish a non-punitive operating model for security awareness and training, including phishing simulations and follow-up support
• Streamline employee lifecycle workflows for onboarding, offboarding, and role changes with the People Team (P&C)
• Provide direction and coaching to the Change & Communications Coordinator through regular 1:1s
• Help the coordinator own workstreams and manage peer-level stakeholder relationships
• Connect technical IT and Security changes to the employees who use them
• Bring structure, coordination, and momentum to IT service design, introduction, and adoption

• Highly organised
• Comfortable leaning into ambiguity, getting up to speed quickly, and bringing order to complex rollouts
• Practical change leadership: ability to organise priority initiatives so plans, owners, audiences, and support needs are clear
• Critical thinking and ability to anticipate operational friction points
• Ability to build trusted working relationships across Security, People Team (P&C), and Operations
• Coaching and mentorship skills
• Ability to identify service gaps and provide first-pass recommendations
• Ability to prioritise high-value workstreams
• Deep technical or security expertise is not required

• Competitive, market-informed salaries
• Meaningful support towards healthcare for the team around the world
• Generous paid leave
• Tailored learning and development opportunities
• Free toilet paper