Customer Success Manager

• Act as the primary liaison for client inquiries across email, text, and phone calls
• Ensure timely responses to client inquiries
• Handle client escalations quickly and resolve issues
• Update internal platforms accordingly
• Support client onboarding processes
• Assist during scheduled client meetings
• Conduct outbound follow-up calls when additional assistance is needed
• Address issues early before they escalate
• Manage client call processes and script updates via a CRM Script Editor after training
• Work independently and consistently meet expectations without micromanagement
• Serve as the primary voice and representative of the company
• Maintain strong and lasting client relationships
• Support customer satisfaction and retention

• Minimum 1 year of experience in a Customer Success Manager role
• Strong written and spoken English communication skills with a neutral or excellent speaking accent
• C1 English level required; speaking strictly in English during the whole shift
• Highly adaptable to new platforms and digital workflows
• Experience with Gmail and Google Spreadsheets
• RingCentral preferred but not required
• Minimum of 16GB RAM
• Reliable backup power source
• Backup Internet Service Provider (ISP)
• Willingness to adjust schedule during urgent or emergency situations
• Flexibility required for emergency shifts
• Submit resume and audio recording in English
• Audio/video recording must be 30–90 seconds, publicly accessible, and without login
• Screenshot of internet speed test result required

• Long-term growth potential within the company
• Supportive team culture built on accountability and excellence
• High-trust role with meaningful, direct client impact