Implementation Lead – AI

• Own a major sports client's product rollout and accompanying AI-enabled services
• Configure client products and integrations from brief through onboarding, testing, and rollout
• Build and run AI-powered automations, tools, and workflows
• Maintain AI services after launch by monitoring inputs and outputs and identifying issues proactively
• Investigate issues by checking configuration, data, and expected behavior
• Provide Engineering with clear, reproducible problems
• Prioritize fixes in the product area and work directly with engineers to deliver them
• Communicate progress and constraints clearly to the client
• Convert client and operational learnings into changes for Product and Engineering
• Direct one or two more junior teammates
• Create tools and automation that improve future delivery cycles

• Experience building an AI automation, agentic pipeline step, or tool in real use; not chatbot use
• Experience taking a client-facing product or integration from brief to live and operating it after launch
• Technical background in support, integrations, QA, development, or similar
• Comfortable with APIs, SDKs, configuration, and data without needing to be an engineer
• Experience working where processes did not yet exist, such as a startup, scale-up, fast-moving agency, or self-started venture
• Ability to make decisions with incomplete information and progress independently
• Clear, direct communication with clients and technical teams
• Nice to have: background in sport, media, live events, or ad-tech
• Nice to have: experience with SaaS or developer-facing products, including SDKs, CMS, and analytics
• Legal right to work in South Africa without restrictions or right to work through a visa

• 33 Days Paid Leave and Benefits
• Fully remote working anywhere in South Africa
• Working with the latest hardware, tech stack and tools
• Paid take-home task
• High-growth product relied on by leading global brands, particularly within sports