Customer Service Agent, Danish Speaker

• Provide high-quality customer support across email, live chat and voice channels
• Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution
• Manage customer interactions in line with service standards, SLAs and quality expectations
• Handle complaints and escalations professionally, following internal procedures and guidelines
• Maintain accurate customer records within CRM and ticketing systems
• Support customers with account, order, payment, technical and service-related queries
• Identify recurring issues and share improvement suggestions with relevant stakeholders
• Ensure compliance with data protection, security and confidentiality requirements
• Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics
• Maintain up-to-date knowledge of products, processes and systems through ongoing training

• Expert speaker (C2) in Danish
• Proficient level of English
• At least 2 years of prior experience in a virtual customer service role
• Experience working in a fast-paced, consumer-facing environment
• Confident using technology, including contact centre tools; Zendesk desirable
• Proficiency with MS Office / Google Workspace
• Ability to work from home using your own device
• Flexibility to support business needs as required
• Highly organised, proactive and solution-focused, with strong attention to detail

• Remote working
• Attractive hourly rate
• Supportive and inclusive culture
• Growth and development encouraged
• Flexible working hours
• Additional hours may be available at times