Operations & Marketing Assistant

• Build out and manage the customer journey and funnel from lead to purchase
• Work with the founder on funnel and lead magnet design
• Ensure customer and lead data is captured accurately at every stage
• Identify gaps across the website CRM, EPOS, and marketing tools
• Set up and manage email marketing, social media scheduling and posting
• Monitor and respond to reviews and customer enquiries
• Triage the business email inbox and establish an organised email management system
• Design labels and marketing materials in Canva
• Prepare print-ready assets for founder approval
• Manage print procurement and track delivery
• Build and maintain supplier and competitor databases
• Create and structure SOP documentation for printing and staff use
• Research market trends and opportunities and suggest campaign ideas
• Set up a VoIP phone system
• Support later deployment of AI agents for review responses, email triage, supplier price tracking, and other processes

• Experience supporting e-commerce, retail, or food service operations in a fast-paced environment
• Working knowledge of automation platforms such as Zapier, Make.com, or n8n
• Working knowledge of AI tools and custom GPTs
• Strong Canva skills
• Graphic and print design ability is desirable and valued
• Please share a design portfolio with your application
• Experience with email marketing platforms, ideally Klaviyo; Mailchimp experience is also welcome
• Comfortable using social media scheduling tools such as Buffer
• Good working knowledge of Google Workspace
• Strong written and spoken English
• Ability to turn work into clear, actionable reports
• Previous experience in the food industry is desirable but not essential

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM