Product Success Partner

• Partner with Customer Success Managers to shape and evolve customer Success Plans
• Link business objectives to product adoption, process optimisation, and measurable value
• Use deep knowledge of Unit4 Financials to identify adoption gaps, optimisation opportunities, and best practices
• Help customers improve financial efficiency, reporting accuracy, governance, compliance, and decision-making
• Promote standard functionality, reduce customisation, and encourage adoption of new capabilities
• Analyse customer usage patterns and business processes to identify opportunities for value realisation and operational improvement
• Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages, assessments, or optimisation initiatives
• Collaborate with Consulting, Support, Product Management, and Customer Excellence teams to remove blockers and accelerate customer outcomes
• Bring customer feedback to Product, Engineering, and Customer Experience teams to influence product and service improvements
• Act as a trusted adviser on financial process optimisation, reporting best practices, and digital transformation initiatives

• Minimum of 4 years' experience in ERP consulting, ERP support, Customer Success, or solution delivery, with a strong focus on financial management solutions
• Experience working with Unit4 Financials (U4F), Unit4 ERP, or comparable enterprise financial management platforms
• Strong understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, and Period-End and Year-End Processes
• Ability to translate product capabilities into measurable business value and guide customers towards strategic business outcomes
• Confidence working with customers on adoption, optimisation, process improvement, and value realisation initiatives
• Strong analytical skills to interpret customer data, identify trends, and recommend practical improvements
• Experience with financial reporting, analytics, dashboards, data structures, and reporting tools
• Ability to turn ambiguous customer needs into clear recommendations, action plans, and success outcomes
• Strong stakeholder management and communication skills
• Proactive, consultative mindset focused on customer value, best practices, continuous improvement, and long-term customer success
• Experience within Higher Education, Public Sector, Professional Services, or other Unit4 target industries is advantageous
• May require security clearance and background checks, including criminal record declaration, right to work, personal identification, and work history

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Other great benefits
• Growth opportunities, tools, and guidance
• Talented colleagues, role models, and mentors
• Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all