Customer Relationship Specialist I – Customer Service, Mobile Phone Insurance

• Handle inbound customer calls to identify the needs of customers of a mobile technology insurance provider, answer questions, and resolve requests
• Identify customer needs and provide practical, objective solutions in accordance with product and/or service procedures
• Handle different types of situations raised by customers during each interaction
• Use systems to record and process customer service interactions
• Demonstrate empathy in every customer interaction

• Be at least 18 years old
• Have completed high school
• Knowledge of Microsoft Office
• Interest in mobile technology (cell phones)
• Be available for in-person training at Atento’s Santana location
• Have easy access to the South Zone of São Paulo

• Transportation allowance
• Meal and/or food allowance
• Life insurance
• Funeral assistance
• Childcare assistance / assistance for children with disabilities / babysitting assistance / school transportation assistance
• Work-from-home allowance
• Product discounts
• Dental insurance
• Family health insurance
• Pet insurance
• Discounts at gyms and on sports activities
• Educational partnerships with course discounts
• Career development plan