Supply Supervisor

• Own the courier and freight registration and verification funnel end-to-end in Ecuador, with final accountability for aha-moment conversion rate.
• Develop the WatchDocs registration platform flow with the product team and agree on country-specific form configurations.
• Monitor funnel metrics, diagnose anomalies, and conduct drop-off research through surveys, courier calls, and local field tests.
• Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking registration and conversion impact.
• Own KYC, identity verification, and document requirements for Courier and Freight verticals in Ecuador.
• Drive compliance platform features with engineering teams and maintain central compliance dashboards.
• Represent Delivery Hub in cross-vertical compliance discussions, balancing regulatory risk and funnel performance using data.
• Prepare Ecuador for regulatory changes, including labor and platform reforms, and support launches in highly regulated environments.
• Run supply funnel optimization projects and quantify impact on conversion, GMV, and Net Revenue with analytics.
• Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and decision-oriented materials for senior leadership.
• Support the launch of the fleet project in Ecuador.

• 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador.
• Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
• Proficiency in SQL (BigQuery) for independent data extraction/validation.
• Experience building BI dashboards (Tableau or similar).
• Mastery of project management tools such as Jira and Confluence.
• Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).
• Knowledge of local document and verification requirements in Ecuador.
• Ability to translate complex legal and regulatory mandates in Ecuador into clear product requirements while quantifying business impact.
• Fluent in Spanish and English.
• Portuguese is an advantage.
• Strong communication skills for working with local teams across Ecuador.
• Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
• Extreme end-to-end ownership, pragmatic problem-solving, high execution discipline, and a long-term strategic vision.

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, and social impact projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Final benefits may vary depending on the location.