Senior Payroll Analyst – Payroll SME, Project Support

• Act as a primary operational interface between the client and the payroll/BPO provider
• Provide Payroll SME support on processes, requirements, dependencies, and operational impacts
• Coordinate payroll-related activities, deliverables, timelines, and follow-ups across internal and external teams
• Support project planning and execution, tracking actions, dependencies, risks, and open items
• Facilitate meetings between the client, payroll provider, HR, Finance, and other stakeholders
• Translate business and payroll requirements into clear actions
• Review payroll processes and workflows to identify gaps, inconsistencies, risks, and improvement opportunities
• Support investigation and resolution of payroll-related issues
• Monitor service delivery and escalate risks, delays, or recurring issues
• Support process documentation, requirements gathering, status reporting, and action tracking
• Provide recommendations based on payroll best practices and operational experience
• Maintain alignment between business expectations and the payroll provider’s scope and capabilities

• 5+ years of experience in Payroll, Payroll Operations, HR Operations, or related functions
• Strong hands-on understanding of end-to-end payroll processes
• Experience working with third-party payroll providers, BPOs, or outsourced payroll models
• Demonstrated experience coordinating activities across multiple stakeholders
• Ability to operate as a Payroll SME while maintaining a project-oriented perspective
• Experience supporting payroll projects, implementations, transitions, process improvements, or provider management is highly desirable
• Strong analytical and problem-solving skills
• Ability to identify risks, dependencies, and process gaps and drive them toward resolution
• Strong documentation, organization, and follow-up capabilities
• Comfortable working independently in a freelance/project-based environment
• Full professional English proficiency is required
• Strong verbal and written communication skills
• Ability to communicate effectively with both operational and management-level stakeholders
• Comfortable facilitating meetings and working directly with clients and external service providers
• Able to translate complex payroll topics into clear business language