SMS/Email Marketing Manager

• Develop and execute email retention strategies to increase customer engagement, repeat purchases, and lifetime value
• Build and optimize automated email flows, including welcome series, onboarding, nurture campaigns, abandoned cart, win-back, and re-engagement journeys
• Segment audiences and personalize messaging based on customer behavior and lifecycle stage
• Monitor campaign performance and analyze open rates, click-through rates, conversions, retention, and churn
• Conduct A/B testing to improve email content, subject lines, timing, and customer journeys
• Collaborate with creative, content, design, and account management teams on campaigns for multiple clients
• Stay current with email marketing trends, deliverability best practices, and CRM innovations

• 3+ years of experience in email marketing, CRM, retention marketing, or lifecycle marketing
• Proven experience managing and optimizing automated email campaigns
• Hands-on experience with email marketing and CRM platforms such as Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Salesforce Marketing Cloud, or similar tools
• Strong understanding of customer segmentation, personalization, and lifecycle marketing strategies
• Analytical mindset with the ability to interpret campaign data and translate insights into action
• Excellent project management and communication skills, with the ability to thrive in a fast-moving agency environment
• Bachelor's degree in Marketing, Business, Communications, or related field is a plus; a standout portfolio or equivalent hands-on experience is valued
• Experience working with e-commerce, SaaS, or digital-first brands is a plus

• Full remote flexibility
• Growth and development within a collaborative, innovative team
• Opportunity to work with international brands and markets
• A culture that values creativity, precision, and measurable results