Operations Execution Project Manager

• Lead the planning, execution, and delivery of large-scale, cross-functional programs aligned with enterprise growth and transformation objectives
• Drive initiatives from strategy development through implementation, ensuring successful business outcomes and operational readiness
• Manage program timelines, budgets, risks, dependencies, resources, and governance processes
• Develop and execute change management strategies, including impact assessments, communication plans, and readiness activities
• Partner with stakeholders across Operations, Technology, Digital, Product, Analytics, Finance, Vendor Management, Customer Experience, Training, and external vendors
• Analyze business performance, operational trends, and customer insights to identify opportunities and recommend solutions
• Facilitate executive-level presentations and provide updates on program progress, risks, and strategic recommendations
• Lead cross-functional teams to implement process improvements, operational enhancements, and new business capabilities
• Identify and mitigate risks while ensuring initiatives remain aligned with business goals and customer needs
• Support enterprise-wide transformation efforts that improve customer experience, operational effectiveness, and revenue opportunities
• Research emerging technologies, tools, and best practices to drive innovation and business improvements
• Provide guidance, mentorship, and coaching to team members and project stakeholders

• Bachelor’s degree required
• Fluent English proficiency
• 4+ years of experience in program management, business transformation, operations, project management, or related fields
• Proven track record leading large-scale, cross-functional initiatives and driving organizational change
• Expertise in stakeholder management, change management, strategic planning, risk mitigation, and business analysis
• Ability to influence senior leadership and present recommendations at the executive level
• Experience working in customer-focused, service operations, contact center, or similar environments is highly preferred
• Strong analytical and problem-solving skills
• Customer-centric mindset
• Ability to manage complex programs in fast-paced environments
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and collaboration tools
• Valid, local legal authorization to work in the country where the role is based

• Comprehensive benefits package
• Home Office model
• Career development and training opportunities
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Valid, local legal authorization to work in the country where the role is based is required; FBS does not sponsor or obtain work authorization unless explicitly stated
• No parallel employment, professional activities, or paid work for other entities during employment
• Ownership, partnership, directorship, or participation in other businesses must be disclosed and reviewed under conflict-of-interest policies