Quality Coordinator

• Develop and maintain quality plans for assigned accounts, translating client requirements into clear review criteria, responsibilities, and checkpoints
• Coordinate quality processes with PMs, PCs, internal and external linguists, DTP teams, QA specialists, and team leads
• Participate in client meetings and quality escalations, communicating findings and proposed actions clearly in English
• Lead root cause analyses and coordinate corrective and preventive actions, following up on implementation and effectiveness
• Monitor quality results and provider performance, identify trends, and coordinate training or feedback to address gaps
• Maintain and improve quality dashboards and reports using Power BI and Excel
• Manage quality resources and automated QA rules within CAT/TMS platforms, particularly Phrase
• Identify opportunities to simplify workflows and reduce repetitive work through automation and AI, verifying outputs before implementation
• Document improvements and help colleagues adopt and maintain them, coordinating with Innovation when additional technical support is needed
• Report to the Quality Manager

• At least 3 years of experience coordinating or managing quality processes in the translation or localization industry
• Experience developing quality processes, conducting root cause analyses, and coordinating corrective and preventive actions
• Understanding of translation, linguistic review, DTP, and layout QA workflows
• Advanced spoken and written English, with the ability to communicate independently with clients
• Hands-on Power BI experience and strong Excel skills for data analysis, reporting, and dashboard maintenance
• Professional experience with CAT tools and translation management systems
• Phrase is strongly preferred; comparable platforms will also be considered
• Practical experience using AI and automation tools to improve workflows
• Resourceful approach to problem solving, ability to investigate unfamiliar tools, organize competing priorities, and collaborate across teams
• A degree in Translation, Linguistics, Quality Management, or a related field, or equivalent relevant experience
• Experience with Power Automate or comparable workflow automation tools is nice to have
• Experience supporting healthcare or government clients, or other regulated environments is nice to have
• Knowledge of accessibility quality practices or alternative formats, including accessible PDFs, large print, or braille is nice to have

• Remote role within a global, multicultural team
• Professional development and training in localization, quality management, and technology
• Opportunity to improve quality processes and support colleagues across the team