Training & Development Associate

• Deliver ASG's 4-week Sales Consultant Induction Course and ongoing refresher workshops.
• Facilitate engaging, practical training for new consultants in the ASG sales environment.
• Use AI-enhanced learning tools, including NotebookLM, mind maps, flashcards and interactive quizzes.
• Coach and mentor trainees to achieve required competency standards.
• Maintain and share expert knowledge of ASG's software, internal processes, policies and luxury safari products across South Africa, Southern Africa and East Africa.
• Keep training manuals, presentations and learning resources accurate and current.
• Manage training content within LMS Tutor Pro, WordPress/Elementor and Google Workspace.
• Mark assessments, quizzes and practical tasks and maintain trainee performance records.
• Analyse trainee Test Leads and Live Leads to assess practical application of processes and procedures.
• Identify knowledge gaps and provide targeted one-on-one remedial coaching.
• Prepare weekly trainee progress reports and provide objective feedback to the Training & Development Manager.
• Assist with administration and coordination of external training initiatives.
• Support research and implementation of new AI-driven training initiatives.
• Provide general administrative support within the Training & Development department as required.

• At least 3 years' experience in luxury safari or high-end travel, with proven experience across the sales cycle.
• Strong practical understanding of the luxury travel/safari sales environment.
• Excellent spoken and written English.
• Impeccable Google Workspace skills.
• Experience with LMS platforms and preferably LMS Tutor Pro and WordPress/Elementor.
• Confidence using AI tools and an interest in applying AI to learning and development.
• Exceptional attention to detail and organisational ability.
• Ability to confidently facilitate training and communicate information in an engaging and professional way.
• Ability to adapt quickly as processes, systems and technology change.
• Positive, energetic personality with the ability to motivate others.
• Collaborative approach and a genuine interest in helping people develop.
• Understanding of luxury safari sales and effective client communication.
• Ability to assess practical application of processes and procedures.
• Comfort with facilitating classrooms, reviewing trainee work, correcting mistakes, updating training documents, analysing performance data and learning new AI tools.
• Strong organisation, accuracy, deadline management and version control.

• Fully remote position – work from the comfort of your own home.
• Join a rapidly growing African safari company with an international client base.
• Work within a dynamic Training & Development team where you can directly influence the development of sales talent.
• Exposure to luxury safari and high-end travel across Africa, including Southern and East Africa.
• AI-driven working environment – gain hands-on experience with tools such as NotebookLM and other emerging AI technologies.
• Opportunity to develop your training, coaching and facilitation skills while working closely with an experienced Training & Development Manager.
• Varied and hands-on role – no two training cycles are exactly the same.
• Opportunity to grow with a scaling business and contribute to the development of a rapidly expanding sales force.