IT Flow Manager

• Support IT product teams in living and continuously improving their agile way of working
• Advise teams and Product Owners on board design, work item types, classes of service, policies, estimation, and forecasting
• Define, follow, and revise process policies with teams
• Lead and moderate Kanban cadences, including Daily Stand-Ups, board replenishments, and flow reviews
• Facilitate cross-team product-line cadences, including flow/service delivery, operations, and risk reviews
• Track decisions, experiments, and follow-ups through to closure
• Establish and monitor flow KPIs such as lead time and cycle time for product teams and the product line
• Build and maintain KPI dashboards and reports and translate data into actionable insights
• Use data to establish service level expectations for the business
• Apply Kanban, Flight Levels, Scrum, and Lean methods pragmatically
• Drive incremental process improvements through hypothesis-based, measurable, timeboxed experiments
• Monitor processes, handovers, and dependencies across IT product teams
• Guide teams through change and address resistance with empathy, patience, and facts
• Communicate flow performance, demand, and capability to teams, management, and business stakeholders
• Share learnings and good practices across teams

• Several years of experience in agile process roles (Flow Manager, Scrum Master) in an IT environment, ideally across several teams or a product line
• Profound knowledge of the Kanban Method, including cadences, policies, WIP limits, classes of service, and metrics
• Strong methodological and analytical skills, including flow metrics, data analysis, and probabilistic forecasting
• Hands-on experience with Atlassian Jira, including boards, workflows, automation, and dashboards
• Experience with related tooling such as Confluence
• Good communication and facilitation skills
• Ability to influence without formal authority and work with diverse stakeholders
• Agile mindset with passion for collaboration, transparency, and continuous learning
• Structured, proactive, and solution-oriented working style
• Servant leadership attitude
• Resilient and persistent in driving change
• Experience with process automation such as Jira Automation, scripting, low code/RPA, or Script Runner is a plus
• Experience with ITSM processes (ITIL) is an advantage
• Willingness to travel between Hamburg, Porto, and Pécs; extent to be defined

• Flexible working hours and remote work
• Innovative, interdisciplinary team environment
• Bonuses
• Cafeteria
• Körber sports club
• Health fund
• Pension fund