Applications Administrator – Clarity

• Provide L2 support for routine Clarity incidents and service requests
• Own assigned tickets through resolution or appropriate escalation
• Maintain ticket updates, resolution notes, and supporting documentation
• Perform routine Clarity administration and operational support
• Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes
• Identify failed jobs, interfaces, or scheduled processes and follow recovery or escalation procedures
• Perform data-integrity checks and operational data validation
• Support user access, permissions, application administration, and license-utilization reviews
• Assist with application configuration and testing of incidents, fixes, enhancements, upgrades, patches, and releases
• Create and execute test cases, support UAT, production-readiness checks, deployments, and post-deployment validation
• Maintain runbooks, knowledge articles, KEDB entries, standard operating procedures, and support documentation
• Participate in knowledge-transfer activities and share operational knowledge
• Support incident, request, problem, change, and release-management processes
• Assist with KPI, SLA, backlog, operational reporting, Disaster Recovery exercises, user guidance, and training materials
• Coordinate with Developers, the Team Lead, infrastructure, and other support teams on escalated issues
• Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures
• Maintain control evidence and assist with access reviews, audit evidence collection, and control testing
• Participate in 16x5 support coverage, on-call support, weekend patches, releases, deployments, and maintenance activities

• Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
• Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline
• Foundational knowledge of enterprise application support or application administration
• Basic understanding of relational databases and SQL
• Strong analytical and troubleshooting capability
• Ability to follow documented operational and change-control procedures
• Strong attention to detail and documentation
• Ability to communicate effectively with business users and technical teams
• Demonstrated ability to learn new technologies
• Ability to support scheduled weekend maintenance and participate in an on-call rotation as required
• Foundational to early-career hands-on experience with Clarity PPM administration or production application support
• Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures
• Basic SQL skills for data validation, investigation, and operational support
• Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations
• Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation
• Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures
• Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation
• Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles
• Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred
• Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time

• Fully remote work arrangement
• Participation in a 16x5 support coverage model
• On-call support as assigned
• Structured knowledge transfer, cross-training, and progressive technical development
• Opportunity to develop Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and API skills