Technical Service Specialist – Germany

• Provide specialized-level field support on THERAKOS systems.
• Provide direct on-site support and troubleshooting to Therakos customers, including urgent and non-urgent repairs and planned maintenance.
• Participate in on-site investigation of complex system issues.
• Maintain equipment used in clinical evaluations, field trials and demonstrations.
• Perform Therakos instrument installations.
• Participate in local forecasting and planning of installations and ensure successful installation completion.
• Monitor system performance.
• Build relationships with local customers through regular visits and interactions.
• Track local equipment performance and identify problems.
• Communicate service status routinely to management and functional departments.
• Escalate market information, customer feedback, complaints and product performance information to relevant departments and technical support centres.
• Ensure mandatory upgrades and modifications are completed successfully.
• Report upgrade progress to management until completion.
• Attend local, regional and global company meetings as requested.
• Respect company policies and applicable regulations.
• Liaise with Customer Service, Clinical Specialists, Sales, R&D, Quality, Marketing, Regulatory, external distributors, third-party service providers and healthcare professionals.

• Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills.
• Analytical and technical mind-set with demonstrated troubleshooting skills.
• Ability to handle multiple activities and adapt to urgent situations.
• Strong organizational and time management skills.
• Ability to take individual initiative to prioritize and coordinate service and travel activities with team colleagues.
• Excellent verbal and written communication skills in English and German.
• Additional knowledge of another European language is a plus.
• Comfort working in an international environment.
• Valid driver's license.
• Minimum 3–5 years' experience in equipment maintenance, preferably in Medical Devices.
• Computer literacy.
• Aphaeresis or similar experience is a plus.
• Education level at least at Bachelor’s degree where applicable, preferably in medical technology, biomedical engineering or a related field.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Collaborative and innovative work environment.
• Remote field-based work in Germany.
• Full-time hours.
• Occasional Saturday work.
• Travel expectations of 80%, including short-notice travel across all supported regions.
• Physical requirement: lifting up to 20 kg.