Systems Engineer – Enterprise Applications Support

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages
• Install Tier 3 and certain Tier 4 information systems
• Conduct user training for installed information systems
• Install and support specialized systems, such as special warehouse systems
• Monitor company software updates and new releases
• Recommend migration to new software versions when necessary
• Track newly released software that may interest the company and recommend purchases
• Update validation status of information systems applicable to CFR 21 Part 11
• Study project-specific IT equipment provided by clients
• Conduct required user training and provide ongoing equipment support
• Conduct regular technical audits in company departments to check compliance with PSI standards for specialized equipment and Tier 3-4 systems
• Troubleshoot enterprise application issues
• Participate in testing and implementation activities to ensure smooth business operations

• University or College degree, Computer Science/IT specialty
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience creating SQL queries
• Background in testing, including preparing test cases and executing test scripts, is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment
• Based in Almaty or within Kazakhstan
• Must work from Kazakhstan; remote work from outside Kazakhstan is not supported

• Stable, privately-owned company, organically growing since 1995
• Intensive induction program
• Technical and industry-related trainings for an optimal start and continuous development
• Diverse projects including web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work