Senior Human Resources Associate, Shared Service Centre

• Support employee lifecycle processes, including onboarding, data management, visa renewals, transfers, and offboarding
• Prepare HR documentation, including employment contracts, amendments, policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications
• Organize and maintain employee records in G-P’s proprietary platform
• Manage customer and professional personal data and process HR activity forms
• Administer benefits and collaborate with brokers and insurers on benefits enrollment
• Provide payroll data, including time and expense details, to the payroll team and local payroll provider
• Conduct audits and data-change checks to ensure accurate and timely payments
• Participate in continuous improvement of HR processes and maintain SOPs and policies
• Communicate with professionals and customers to explain and resolve queries and concerns
• Follow established SLAs and SOPs to ensure service excellence
• Liaise with partners and vendors, including insurance, local service, payroll, and pension providers
• Serve as the first point of contact during onboarding and offboarding

• 2-5 years of HR operations experience (SSC experience desirable)
• Detailed knowledge of HR procedures and policies
• Experience working within a Shared Services environment
• Strong hands-on experience managing onboarding processes across the Americas region
• Prior experience with Canada, Mexico, the US, or Brazil is a strong plus
• Excellent customer service skills
• Proficient in written and verbal English
• Literacy with MS Office
• Proactive test-and-learn mindset and ability to quickly master and deploy new AI features and platforms
• Demonstrated AI literacy, including integrating generative AI tools such as Gemini and Notebook LM into daily workflows
• Resourceful problem-solving abilities
• Experience in stakeholder management
• Strong self-motivation, attention to detail, and time management skills
• Ability to work in an international, multicultural team
• Flexibility to accommodate different time zones based on customer and professional needs
• Ability to start immediately is ideally sought
• Preferred: knowledge and experience handling offboardings

• Competitive compensation
• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years
• Annual bonus for non-sales roles, dependent on individual and company performance