Director, LATAM Carrier Relations

• Lead and mentor a team of carrier relations specialists across LATAM
• Partner with Sales and Product teams to analyze market trends and customer demand
• Co-develop country-specific supply strategies for individual LATAM markets
• Develop and maintain strategic relationships with regional and local carriers and suppliers
• Negotiate cost-effective solutions, expand coverage, and optimize service delivery
• Navigate local telecommunications regulations and policy changes
• Adapt Twilio's supply strategy and maintain compliance across LATAM territories
• Implement and monitor localized KPIs for supplier performance, route quality, and cost efficiency
• Resolve regional carrier and supplier service issues as an escalation point
• Minimize operational disruption and maintain high service reliability

• Minimum of 10 years in the telecommunications services industry, including at least 5 years in a leadership role managing carrier relations
• Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments
• Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand
• Strong negotiation, influence, and communication skills in complex multi-country environments
• Data-driven, analytical approach to decision-making and route optimization
• Fluency in Spanish, English and Portuguese
• Bachelor's degree in Telecommunications, Business Administration, or a related field is desired
• Familiarity with core communication protocols and standards, including SS7, ISUP, MAP, and SIP, is desired

• Competitive pay
• Generous time off
• Ample parental leave
• Wellness leave
• Healthcare
• Retirement savings program
• Support for employee volunteering and donation efforts
• Remote-first work arrangement
• Approximately 30% travel opportunities to connect in person