IT Support Engineer – Junior

• Receive and transfer corporate equipment and peripherals for repair according to procurement procedures
• Maintain and update the corporate equipment fleet, including assisting with procurement
• Install and initially configure Windows and macOS equipment for new employees
• Maintain accurate records of issued equipment in 1C
• Prepare and configure equipment for corporate use
• Create user accounts in AD, Google Workspace, Jira, and Slack using automated tools/templates
• Manage office access control systems, including issuing, replacing, updating, and deactivating cards
• Troubleshoot application and system software issues on user devices
• Perform primary diagnostics of hardware and software problems
• Install licensed and free software on corporate equipment
• Support printers and printing services
• Maintain technical documentation in line with IT processes and services
• Escalate hardware/software issues to service providers when required
• Coordinate with contractors such as service centers and cartridge refilling services
• Source equipment complying with corporate standards in local and global markets
• Participate in testing new IT services, including functional validation and data input
• Restore operating systems after employee-device crashes or failures
• Configure access to banks, electronic document signing systems, and state or specialized portals
• Advise on selecting and assembling custom PC configurations based on business needs

• Strong knowledge of MS Windows operating systems
• Understanding of the basic principles of antivirus protection
• Understanding of the fundamental security concepts of MS Windows operating systems
• Minimum 1 year of experience working with Windows systems in a corporate environment
• Russian language required
• English proficiency level B1 or higher
• Experience with MS Active Directory is nice to have
• Experience with Group Policy management is nice to have
• Knowledge of Apple (macOS) and/or Linux systems is nice to have
• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents) is nice to have
• Experience working with Jira/Confluence is nice to have
• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents) is nice to have
• Scripting experience with PowerShell is nice to have
• Basic administration of Windows Server is nice to have
• Practical experience in structured cabling (SC) installation is nice to have
• Skills in IT asset accounting and inventory management are nice to have

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events