Director, Customer Solutions Engineering PMO – EMEA, APAC

• Provide strategic direction and accountability for Rocket’s professional services portfolio
• Enable exceptional customer outcomes in engagements with Rocket’s Customer Solutions Engineering organization
• Ensure readiness for portfolio growth and onboarding following large-scale M&A integrations
• Develop and execute the CSE PMO vision and strategy aligned with organizational goals
• Share ownership of Rocket’s Professional Services Automation solution and processes
• Optimize workflows for project managers, cross-functional collaboration, portfolio management, and customer outcomes
• Evaluate and improve PMO capability, governance, and maturity
• Lead delivery of exceptional customer experiences while modeling Rocket values
• Direct Project Management leadership activities, including planning, staffing, budgeting, expense management, and delivery methodology improvements
• Manage post-sales portfolio financials, including planning, tracking, control, forecasting, and reporting
• Influence CSE-wide leadership to ensure successful transition from pre-sales to project delivery
• Develop and present project portfolio communications to stakeholders
• Lead project management process and methodology improvements
• Enable Project Management organization members to manage customer engagements from initiation through implementation and go-live
• Ensure project issues and risks are identified, evaluated, tracked, communicated, and mediated
• Establish long-term direction for PMO staffing, workflows, systems, leadership, and management
• Lead CSE portfolio integration during corporate development M&A activities
• Evaluate professional services methods, project portfolios, and resource requirements of acquired businesses
• Lead resolution of complex issues using data-driven insights
• Collaborate with senior leaders to establish strategic plans and objectives

• 10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio delivering technical solutions
• 10+ years of previous management experience
• Solid understanding of technical solution project life cycle models
• Expert knowledge of Agile and traditional project management principles and practices
• Ability to blend Agile and traditional project management approaches
• Sufficient technical background to provide credible leadership to project management teams
• Ability to evaluate complex project risks and issues accurately and objectively
• Ability to lead project management professionals and collaborate across professional services functions
• Business and financial acumen, with experience managing a large, complex, and growing portfolio
• Experience as business owner of a fully integrated enterprise PSA application solution
• Record of successfully leading professional services teams providing technology solutions to large customers over $1 billion
• In-depth knowledge and experience with organizational change management methodologies
• Ability to drive strategic programs within time, resource, and budget constraints
• Experience establishing KPIs and metrics to drive operational/service delivery excellence
• Experience with M&A integration accountability
• Experience scaling organizational capabilities end-to-end without compromising quality or control
• PMP, PfMP, and/or PgMP certifications required

• Equal opportunity employer
• Reasonable accommodation for individuals with physical and mental disabilities
• Background and reference checks as part of the hiring process
• AI-powered tools and technologies to enhance efficiency, improve decision-making, and deliver greater impact
• Inclusive workplace environment focused on diversity, inclusion, and equity