Customer Success Intern

• Support the post-sales team with customer service and follow-up
• Collect customer feedback and identify opportunities to improve the customer experience
• Assist in preparing customer satisfaction and engagement reports and metrics
• Record interactions and requests in the CRM system
• Assist with customer communications via email, WhatsApp, and phone calls

• Currently enrolled in a higher education program related to the field, from the third semester onward
• Accepted programs: Business Administration, Commercial Management, Marketing, Education, Communications, or related fields
• Available to work 30 hours per week as an intern
• Available to work from 9:00 a.m. to 4:00 p.m., with a one-hour lunch break
• Strong written and verbal communication skills
• Proactive, eager to learn, and committed to professional development
• Ability to work effectively as part of a team
• Organized, responsible, and detail-oriented
• Comfortable using digital tools and Microsoft Office/Google Workspace
• Knowledge of customer service, Customer Success, or post-sales operations
• Reside in São Paulo, SP, or the São Paulo metropolitan area
• Expected graduation from the first semester of 2028 onward
• Willing to work in a hybrid model if the company transitions to this arrangement

• Courses and training
• Birthday day off
• Potential for a permanent position after the internship