Utility Operations Associate – CTH 6 Months

• Drive best practice sharing and ensure continuous improvement initiatives in the process.
• Timely communicate information using appropriate communication methods, including Scrum and email.
• Meet metrics such as working hours, CPA, absenteeism, TAT, and defects.
• Regularly update process changes and address process queries/scrums.
• Manage internal targets and meet deadlines.
• Review and verify source materials for accuracy and completeness; follow up to correct or complete data.
• Compile, sort, count, enter, and record data from electronic source materials.
• Update records by deleting, changing, merging, or adding data to files.
• Deliver results in a high-pressure, fast-paced environment.
• Work independently and take individual responsibility.
• Focus on solutions, identify drivers in data, and complete projects requiring data analysis, data entry, and presentations.
• Identify relevant trends, perform follow-up analysis, and prepare visualizations.
• Evaluate training needs related to soft skills and process requirements when needed.

• Graduate in any Stream.
• At least 1-4 years work experience in Back Office - Corporate/MNC Or Any equivalent combination of experience, training, and/or education. Bill Processing experience is an added advantage.
• Proven ability to deliver complex data analysis and reports. Eye for details is essential.
• Basic Knowledge of MS Office (Microsoft Excel). Knowledge of basic computer operations.
• Self-starter – must be productive with minimal direction, should have the adaptability to the frequent system changes.
• Ability to work in a fast-paced, technical, cross-functional environment.
• Ability to communicate in Business Language (English) effectively verbally and in Writing.
• Quick learning, Detail oriented.
• Formulate logical and objective conclusions. Recognize alternatives and their implications.
• Must be a team player and Professional demeanor.
• Ready to Work in Shifts (Night Shift) and 24/7 if required.
• Advanced Excel will be an added advantage.
• Any manual or automated testing course certification.

• Contract-to-hire arrangement
• Equal employment opportunity and inclusive workplace
• Diverse and inclusive team environment