Technical Engineer

• Provides technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds when first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering
• May support customer installation and training
• Provides support to customers/users where the product is highly technical or sophisticated