Onboarding Manager

• Own the complete onboarding lifecycle for global Payment Service Providers (PSPs)
• Direct the gathering, verification, and submission of corporate due diligence (KYC/KYB) packages, merchant applications, and regulatory documentation to acquirers and payment partners
• Monitor and triage internal onboarding queues, manage high-volume requests, remove bottlenecks, and keep operational pipelines moving
• Partner with Legal and Finance to review fee schedules, rolling reserves, settlement terms, and contractual obligations
• Use AI tools, including Claude, to automate document processing, synthesize contracts, extract fee structures, and accelerate compliance packet creation
• Coordinate demos, sandbox testing, payment flow validations, and credential setups with Product and Engineering teams
• Maintain centralized documentation for supplier contacts, fee matrices, and account details
• Execute hand-offs of live, fully onboarded providers to internal account and operational teams
• Monitor local market requirements, compliance standards, and emerging payment technologies to align onboarding documentation with vendor criteria
• Report to the Head of Payment Product

• 3–5 years of dedicated experience in PSP onboarding within the iGaming sector
• Experience with offshore markets is a must
• Deep, hands-on experience navigating complex corporate structures
• Experience gathering due diligence documentation and satisfying strict acquirer compliance requirements
• Proven ability to manage a heavy onboarding pipeline across multiple brands and entities simultaneously without sacrificing accuracy or speed
• Sharp attention to detail when reviewing payment agreements, pricing structures, and financial terms
• Excellent written and spoken English
• Ability to coordinate effectively between third-party compliance teams, internal legal units, and technical stakeholders
• Willingness to travel periodically, e.g. to Malta
• Willingness to attend approximately 2 key industry conferences per year

• A truly global remote environment working with teammates from all over the world
• 28 days of paid time off plus public holidays
• If based in Cyprus - more employee benefits added to the package
• People-first culture that rewards ambition, integrity, and genuine collaboration
• Fast-paced environment driven by innovation, curiosity, and a shared love for technology