Global People Operations Specialist

• Maintain, optimize, administer, and continuously improve global HR technology solutions and people platforms
• Support configuration, operation, security administration, and compliance of HR systems and related procedures
• Gather system administration requirements and support implementations and communications
• Partner with People Leadership and system administrators to manage people operations and reflect business processes
• Provide end-user support, troubleshoot issues, perform root cause analysis, and resolve complex operational and system challenges
• Identify process gaps and operational risks and implement sustainable solutions
• Lead quality assurance, release readiness, testing, and validation of system changes
• Translate evolving business needs into system and process improvements
• Develop reports and dashboards to support operational and strategic decision-making
• Lead continuous improvement initiatives from problem identification through implementation and adoption
• Guide change management, communication, training, and knowledge-sharing activities
• Advise stakeholders using data, business context, and operational expertise
• Monitor industry trends and emerging capabilities to identify innovation opportunities
• Ensure adherence to governance, compliance, security, and data privacy requirements
• Serve as a subject matter expert for assigned HR technology solutions and participate in relevant communities, forums, and projects

• Analytical, proactive, and solution-oriented professional
• Ability to work in complex and evolving environments and with ambiguity
• Ability to build relationships across functions and drive continuous improvement
• Combined business and technology knowledge
• Solid understanding of HR cloud solutions
• Preferred experience with SAP SuccessFactors, SAP Concur, and ServiceNow HRSD
• Ability to understand complex datasets and connect information from multiple sources
• Ability to communicate with technical and business audiences at all organizational levels
• Experience leading projects and initiatives, defining requirements, managing stakeholders, and driving execution through delivery
• Fluency in English
• Previous operational support experience with HR platforms is a plus
• SAP SuccessFactors module certification is a plus
• Understanding of IT, XML, integration concepts, tools, and configuration items is a plus

• Equal opportunity employer
• Diverse and inclusive work environment
• Reference and background checks conducted only when necessary and permitted by local law
• No payment, investment, or funding required for training or participation in recruitment