Client Experience Specialist

• Own a portfolio of client-assistant relationships and understand their goals, workflows, and health
• Lead onboarding sessions, 30-day check-ins, and recurring follow-ups
• Advocate for assistants through coaching, feedback sessions, and escalation of their needs
• Identify churn risk and lead win-back conversations
• Triage 30+ tickets daily with fast, personalized responses
• Document every interaction in HubSpot
• Partner with Operations, Finance, and Engineering on issues beyond direct scope
• Manage post-sale client relationships and ensure client-assistant pairing success

• 3+ years of client-facing experience in customer support, account management, or retention — US clients strongly preferred
• Proven track record managing multiple active relationships or accounts simultaneously without dropping threads
• Fluent written and verbal English
• Reliable night-shift availability (10 PM–7 AM PHT)
• History of night-shift work in previous roles
• Proficiency with CRM tools; HubSpot preferred
• Proactive and solutions-driven approach
• Zero absences during the 4-week training program, except documented medical emergencies
• 80%+ required on daily assessments and mock calls to continue training

• Gross package up to ₱38,000/month
• Night shift (10 PM–7 AM PHT)
• Full training program included
• Fully remote work
• Four-week training program
• Product & Skills training with shadowing and live-call listening
• Immersion training with live tickets and onboarding under supervision
• Y Combinator- and Sequoia Capital-backed company
• Remote work with a global workforce