Technical Support Representative – In-Store

• Support customers via email, phone, and chat, promptly responding to inquiries and resolving issues
• Provide strategic, prescriptive platform setups tailored to customer goals
• Build and maintain deep knowledge of the SevenRooms platform and individual client needs
• Document issue resolutions and steps taken across client interactions
• Prioritize support requests based on severity and customer impact
• Use internal and external systems to log, track, and retrieve relevant data
• Troubleshoot issues, teach product functionality, and help hospitality operators maximize return on investment
• Support a fast, reliable, and efficient 24/7 operation

• Availability for at least one weekend day
• Strong written and verbal communication skills
• Positive, collaborative attitude and ability to thrive in team environments
• Ability to juggle multiple tasks in a fast-paced startup environment, with excellent follow-through
• Proven ability to build strong, trusted relationships with clients
• Outstanding customer service skills, balancing empathy and effective solutions
• Analytical and resourceful, with sharp problem-solving skills
• Technical mindset and interest in hospitality technology
• Familiarity with Zendesk, Jira, Salesforce, or similar platforms
• 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

• Comprehensive benefits and perks
• Employee support for happiness, healthiness, and overall well-being
• Full-time hourly shifts