Software Upgrade Specialist

• Deliver technical software upgrades for Elekta customers across Europe, from planning and installation through testing, validation and go-live support
• Perform upgrades remotely and at customer sites
• Work closely with customers, project managers, trainers, engineers, distributors and technical service colleagues
• Keep customers and the Upgrade Project Manager informed of progress, risks and issues
• Prepare, maintain and submit upgrade documentation, reports, backups and signed records
• Support customer acceptance testing and complete upgrade documentation and process sign-off
• Provide post-upgrade support during testing, validation and go-live
• Support calls from customers, Elekta engineers and distributors related to upgrades
• Escalate significant technical issues and keep business teams and distributors updated
• Travel at short notice to resolve technical or customer-site issues
• Maintain a safe, organised and effective working environment, including risk assessments
• Follow Elekta quality, regulatory and safety policies and report issues affecting delivery, reliability or safety
• Support the Technical Service Department with technical advice, remote or office-based support and other relevant tasks when not performing upgrades

• Degree or diploma in Computer Science, or equivalent relevant work experience
• Strong technical knowledge across PC and network computing environments, including SQL, Citrix, Microsoft cloud solutions, storage configuration, virtualization, Active Directory and Windows operating systems
• Excellent verbal and written communication skills in Polish and English
• Demonstrated customer care skills and a professional, service-oriented approach
• Ability to work collaboratively in a team environment while also managing your own workload and maintaining technical knowledge independently
• Flexibility to travel up to 50% across Europe and work outside standard hours, including scheduled weekend upgrade activities
• Experience in a technical support environment is desirable
• Knowledge of healthcare environments is desirable
• Commitment to following Elekta quality, regulatory and safety policies and representing Elekta professionally in customer interactions
• CV submitted in English

• Private medical care (Medicover)
• Group life insurance
• Employee Assistance Program (EAP) offering psychological and legal support
• Multikafeteria benefits platform, including access to the Multisport card
• Employee Pension Plan (PPE) after successful completion of the probation period
• Annual Global Bonus Plan after successful completion of the probation period
• Employee discounts platform after successful completion of the probation period
• Employee referral program after successful completion of the probation period