ERP Analyst

• Support the maintenance and operation of the educational ERP system, assisting with the analysis and resolution of functional requests;
• Perform basic system configurations and support the validation of more complex configurations;
• Analyze pre-screened requests, understand the issue, and identify the best way to address it;
• Log and track support cases and activities using the team’s tools;
• Perform tests and validations, recording evidence and documenting results;
• Assist with gathering and understanding customer requirements and needs;
• Assist in preparing and updating manuals, procedures, and documentation;
• Perform basic database queries using SQL, especially SELECT, WHERE, and JOIN;
• Support functional training and guidance as autonomy develops;
• Collaborate with the squad lead and Mid-Level and Senior professionals;
• Identify opportunities to improve processes, configurations, and documentation;
• Use ChatGPT, Copilot, and other AI and automation tools for analysis, documentation, and productivity;
• Continuously develop technical and business knowledge related to the ERP and the Education sector.

• Bachelor’s degree or equivalent higher education qualification;
• Experience supporting or maintaining ERP systems;
• Knowledge of SQL, especially commands such as SELECT, WHERE, and JOIN;
• Experience analyzing and handling system-related requests;
• Strong written and verbal communication skills;
• Experience with the Lyceum ERP is a plus;
• Previous experience at companies or on projects focused on the Education sector is a plus;
• Knowledge of academic or administrative processes at educational institutions is a plus;
• Experience with ticketing and request management tools such as Trello, Zendesk, Jira, Redmine, or similar platforms is a plus;
• Knowledge of documentation and process management tools is a plus;
• Knowledge of or experience with AI and automation tools is a plus;
• Attention to detail, strong organizational skills, eagerness to learn, and the ability to work collaboratively.

• Ongoing training to help you stay ahead
• Meal and grocery vouchers for your everyday comfort
• Comprehensive health insurance for your well-being
• A day off during your birthday month, because celebrating matters
• Wellhub (formerly Gympass) to support your physical and mental well-being
• Pluxe-Cuida, providing psychological, financial, and legal support
• SESC benefits for leisure, culture, and well-being
• Extended paternity leave to spend more time with your family
• Remote work
• CLT employment contract