Junior Customer Service Analyst – Payroll

• Provide support to payroll customers
• Assist customers via chat, phone, and online channels
• Answer questions and provide guidance on product processes
• Increase customer knowledge of and engagement with IOB products
• Take ownership of the customer experience
• Contribute to the growth of IOB customers

• Experience providing support to payroll customers
• Experience assisting customers through chat, phone, and online channels
• Focus on answering questions and explaining product processes
• Ability to increase customer knowledge of and engagement with IOB products
• Knowledge of payroll processes
• Punctuality and responsibility
• Organization
• Teamwork
• Sense of urgency
• Strong written and verbal communication skills
• Availability to work remotely
• Willingness to take on new challenges
• Openness to change and transformation (Agile methodology)
• Commitment to customer care
• Knowledge of Personnel Department (HR administration) business rules
• Knowledge of time and attendance systems is a plus
• Organization and attention to detail
• Proactivity and strong communication skills
• Ability to work as part of a team
• Ethics and confidentiality when handling information
• Responsibility for assigned tasks
• Must reside in Brazil for tax and legal reasons

• 100% remote work
• Medical insurance
• Dental insurance
• IOB Benefits Card
• Childcare assistance
• Life insurance
• Internet allowance
• Profit-sharing plan (PLR)
• Partnerships with educational institutions
• Training and development programs
• Continuous feedback culture