IT Solutions Engineer

• Design, build, and maintain automated provisioning and deprovisioning across high-volume applications
• Implement birthright roles and HiBob-driven joiner, mover, and leaver workflows
• Integrate HiBob, JumpCloud, Tequipy, Google Workspace, Slack, Notion, and other SaaS systems using REST APIs, SCIM, webhooks, and n8n
• Configure and debug SSO/SCIM and SAML flows in JumpCloud
• Own SSO application integrations and troubleshoot provisioning and authentication issues
• Build security automations for local admin removal and least-privilege enforcement
• Contribute to DORA, ISO 27001, and SOC 2 initiatives
• Administer Jira Service Management, Atlassian Suite, Slack, and Notion
• Configure JSM workflows, request types, forms, and automations
• Build and test JumpCloud MDM policies, profiles, and scripts for Windows and macOS zero-touch deployment
• Manage software deployment and OS-level configuration at scale
• Monitor logs, performance, and SaaS usage to identify waste and implement cost-saving changes
• Create and maintain technical documentation, configuration records, automation flows, and API maps
• Lead smaller technical projects from requirements through delivery
• Provide technical guidance to the team and collaborate with Security, People Ops, and DevOps

• At least 3 years in IT support, systems administration, or IT/DevOps engineering
• Hands-on expertise across Windows and macOS environments
• Strong IAM experience with JumpCloud or a comparable IdP, including SSO, SCIM, and SAML
• Experience configuring integrations and debugging complex provisioning and authentication issues
• Strong MDM/UEM experience with JumpCloud MDM, Intune, or Jamf
• Experience creating profiles and scripts for zero-touch deployment
• Scripting skills in PowerShell, Bash, Python, or similar
• Experience integrating multiple systems using REST APIs, webhooks, and SCIM
• Experience with n8n or a comparable automation/iPaaS platform
• Proficiency administering Google Workspace or M365
• Experience with ITSM tools, ideally Jira Service Management
• Clear, concise communication in English across technical and non-technical audiences
• Advanced use of AI tools for troubleshooting, drafting automations, and operational efficiency
• Familiarity with ISO 27001, DORA, SOC 2, and SaaS governance tooling is a strong plus
• Experience with HiBob or similar HRIS-driven automation is a strong plus
• Experience with Tequipy or similar hardware lifecycle tooling is a strong plus
• Experience in high-growth infrastructure environments is a strong plus
• ITIL 4 Foundation and JumpCloud Core Certification, or willingness to certify, are a strong plus

• Continuous personal and professional development opportunities
• Flexible option to travel and work remotely or in a hybrid model across Europe
• Stock Options Program available to every team member
• Support and care promoting employee well-being and success
• Work & Swim Program: one month in a corporate apartment in Cyprus
• Equal opportunity workplace and diversity commitment