Junior Support Technician

• Log and manage Level 1 and Level 2 support tickets
• Provide support for operating systems, software installation, Microsoft Office, networks, printers, and peripherals
• Perform maintenance on desktops and laptops
• Map network directories
• Configure POP/Exchange email and Lotus Notes
• Configure user profiles
• Install VPNs
• Configure IP settings
• Monitor, handle, and update tickets in the queue, preventing backlogs that could impact SLA compliance and reducing the backlog
• Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal

• High school diploma
• Knowledge of troubleshooting networks, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office
• Currently pursuing a degree in Technology or a related field is a plus

• An environment conducive to learning and professional growth
• Performance reviews and feedback aimed at the continuous development of our people
• Meal and/or food allowance
• Medical and dental insurance
• Pharmacy partnerships offering discounts on medications
• Childcare assistance in accordance with current policy
• Partnership with SESC, offering a variety of cultural and leisure programs
• Partnerships for language and technology studies, as well as access to a course platform
• Payroll-deducted loans at attractive rates, plus a financial education program
• Corporate University and learning pathways
• Referral program with opportunities for prizes and bonuses
• Group life insurance