Technical Account Manager – AI Agents

• Own and manage a portfolio of customer accounts for AI Agents
• Proactively reach out to customers to ensure their needs are met and identify opportunities for expansion
• Configure AI agents effectively and efficiently according to customer requirements
• Troubleshoot technical issues independently before escalating to engineering teams
• Manage engineering handoffs while maintaining ownership of customer relationships
• Verify fixes and promptly address customer concerns
• Identify trends and expansion opportunities within accounts to drive growth
• Collaborate with integration engineers on custom integrations and coding as necessary
• Maintain up-to-date knowledge of product features and updates
• Facilitate customer go-lives and ensure successful AI solution implementations
• Maintain accurate CRM records of customer interactions and technical issues
• Prepare and deliver presentations and reports to stakeholders as needed

• Proven experience as a Technical Account Manager, SaaS Account Manager, or a technically strong Customer Success Manager
• Strong technical troubleshooting skills with a deep understanding of AI technologies
• Excellent relationship management and communication skills
• Ability to work independently and manage time effectively in a fast-paced environment
• Experience with customer go-lives and technical implementations
• Strong problem-solving skills with a proactive mindset
• Familiarity with CRM systems and customer support tools
• Ability to manage multiple accounts simultaneously with attention to detail
• Work US business hours to ensure alignment with global clients

• Opportunity to work in a fast-paced and innovative environment
• Room for professional development and career advancement
• Collaborative and inclusive company culture
• Exposure to cutting-edge AI technologies
• Supportive team environment focused on success
• Remote work opportunities with a focus on results