Customer Support Specialist

• Provide answers to customers by identifying problems and assisting with incoming queries via telephone, email and live chat
• Educate clients on how to use the company’s website and trading platforms
• Communicate with clients regarding the company’s products and services via telephone, email and live chat
• Assist other departments

• Excellent written and spoken English
• Strong communication skills across live chat, email and phone
• Customer oriented mindset with good problem solving ability
• Prior experience in customer support, particularly in forex, CFDs or the wider financial services industry, is an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday–Friday, 6:00 AM–3:00 PM and 7:00 AM–4:00 PM UTC+8
• Ability to work on public holidays and one Saturday & Sunday a month

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development
• Training budget
• Growth with the company and opportunity to learn from industry leaders
• Competitive remuneration
• Regular salary reviews
• Performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work