Sales Administration Analyst – Junior

• Receive, enter, and maintain sales orders in the SAP system
• Manage the order portfolios of Account Executives and/or Representatives through daily monitoring, follow-up with support departments, and escalation of issues or delays that may affect customer service
• Participate in weekly S&OE meetings and financial alignment meetings, reporting production, payment, and delivery deadline impacts to the Sales team
• Keep Account Executives informed through emails, spreadsheets, and tracking tools, supporting decision-making and the identification of sales opportunities
• Request and monitor the registration of new customers, ensuring accurate completion and finalization by the Finance, Accounting, and Tax departments
• Manage sample shipment requests, from order entry in the system through availability, shipment, and delivery to the customer
• Record and monitor customer complaints, liaising with the Quality and Commercial teams until resolution
• Support the Account Executive with changes to delivery dates, quantities, shipping methods, and other commercial requirements
• Contribute to a positive customer experience with Adeste by promoting agility, organization, and cross-functional integration

• Experience in Customer Service
• Basic knowledge of Microsoft Office, particularly Excel
• Currently pursuing or completed a bachelor’s degree in Business Administration, International Relations, or a related field
• Intermediate English
• Basic Spanish
• Knowledge of the SAP system is a plus

• Welcoming applications from people with disabilities (PwD)
• Inclusive culture that values diversity and individual differences